1. Scope
AjonTec Billing is a subscription-based software service provided by Dream Blend Solutions Private Limited. This policy explains how subscriptions are cancelled and when refunds are given.

2. Subscription and billing
Subscriptions are charged in advance for the plan and billing cycle you select. The price, cycle and inclusions are shown before you complete payment. Applicable GST is charged as required by law and a GST invoice is issued for every payment.

3. Cancellation
You may cancel your subscription at any time. On cancellation, your access continues until the end of the period you have already paid for, and the subscription does not renew after that.

To cancel, write to support@ajontec.in or use the Subscription page inside your account.

4. Refunds
New subscriptions: if you are not satisfied, you may request a full refund within seven (7) days of your first subscription payment, provided the Service has not been used substantially during that period.

Renewals: a refund may be considered if you write to us within forty-eight (48) hours of an automatic renewal and the Service has not been used in the renewed period.

Part periods: we do not refund the unused portion of a billing cycle when a subscription is cancelled mid-term.

One-time charges: setup fees, data migration, custom development and similar one-time services are not refundable once the work has begun, because the effort has already been incurred.

5. How refunds are paid
Approved refunds are returned to the original payment method used for the purchase. We process refunds within five (5) to seven (7) working days of approval. Depending on your bank or card issuer, it may take a further five (5) to ten (10) working days for the amount to appear in your account.

6. When a refund will not be given
Where the account has been suspended or terminated for breach of our Terms & Conditions.
Where the amount relates to a free trial, in which no payment was made.
Where the difficulty arises from matters outside our control, such as your internet connection, your device, or a third-party service.

7. How to request
Write to support@ajontec.in from your registered email address, with your business name, the payment reference, and the reason for the request. We will acknowledge within 24 hours and give a decision within seven (7) working days.

8. Contact
Dream Blend Solutions Private Limited
2nd Floor, Dharampur Chowk, Ward No. 10, Tajpur Road, Samastipur, Bihar - 848101, India
Email: support@ajontec.in