1. Purpose
Under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, we are required to appoint a Grievance Officer and to publish their contact details.

2. Grievance Officer
Name: [to be filled by the Company]
Designation: Grievance Officer
Company: Dream Blend Solutions Private Limited
Address: 2nd Floor, Dharampur Chowk, Ward No. 10, Tajpur Road, Samastipur, Bihar - 848101, India
Email: support@ajontec.in

3. How to raise a grievance
Write to the email address above and include:
your name and the email address or mobile number registered with us;
the nature of the grievance (billing, data, service, or other);
what happened and when;
any screenshots, invoices or documents that support your complaint.

4. Timelines
Acknowledgement: within twenty-four (24) hours of receipt.
Resolution: within fifteen (15) days of receipt.

If a matter requires longer, we will write to you explaining the reason and the expected time.

5. If you are not satisfied
If you are not satisfied with our response, you may approach the appropriate consumer forum. For grievances relating to personal data, you may approach the Data Protection Board of India after exhausting this process.

6. Company information
Dream Blend Solutions Private Limited
CIN: U58200BR2023PTC066857
GSTIN: 10AAKCD5319C1Z8
Registered office: 2nd Floor, Dharampur Chowk, Ward No. 10, Tajpur Road, Samastipur, Bihar - 848101, India